Terms and Conditions

Booking Policy

 

Check In / Early Arrival Policy

Check-in is from 3pm. You may request an early check in, subject to availability we will try to accommodate your request, however please note it is not guaranteed unless addition fee is paid

 

Check Out / Late Departure Policy

Check-out time is 11 am. If you wish to store your luggage at reception until you leave the hotel you may do so by informing the reception staff. If you require a late departure please let reception know a day prior, charges may apply.

 

Flexible rate

Prepayment Policy

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation. In either event the amount of your first night's accommodation will be charged to your Credit Card.

Cancellation Policy

Cancellation policy is 2 days prior to arrival by 12.00 noon.

 

Group Bookings (9 rooms or more)

 Prepayment Policy

A Credit Card is required to guarantee the reservation. No charges will be debited in advance except in the event of non- arrival or late cancellation

Cancellation Policy

Cancellation of the reservation or part of the reservation can be made free of charge up until 4 weeks prior to the first day of arrival.

Any changes or cancellations made within 4 weeks and up until 12pm 7 days prior to the first day of arrival will be charged at 50% of the total cancelled accommodation value.

Any other changes or cancellations made within 7 days prior to arrival date will be charged full reservation value for the entire stay.

In case of no-show – if a guest does not show up for the hotel room as per the reservation – this will be charged for full reservation value for the entire stay.

It is the responsibility of the organiser to ensure that everyone involved in the reservation is aware of above mentioned cancellation policy. 

Definition ”Reservation Value” - The total amount for the entire reservation, including conference rooms, hotel rooms, meals, any additional equipment or services ordered. 

 

Non-Flexible “Saver” Rate

Prepayment and Cancellation Policy

A credit or debit card is required to charge full pre-payment at the time of booking. This is non-refundable and non-transferable payment.